Isn’t this your favorite new LinkedIn feature? Now when you get all of those annoying boilerplate “Hi, I’d like to join your LinkedIn network” messages, instead of wondering who the person is, or why he/she wants to connect with you, you can just click on the Ask Why button and have them explain it to…
Sometimes you just have to walk away from a buyer. If you have read much of what I have written, you will know that I believe that it is a supplier’s responsibility to adopt the customer’s perspective, understand what the customer wants and then apply their experience and expertise to bring value to the customer. That’s…
Note: I first posted this in November 2015. It received 33k views and seemed to strike a chord. I have updated some of the references. Before I started my first company I was employed as the General Manager of a small IT services company. I was 26 years old and for some reason the owner thought…
You can’t outsource empathy. Respect is not something you can delegate. Trust is not transferable. Listening is not something you can pretend to do. Let me start with this: The only way we can express the worth of our own opinions is by overtly valuing the opinions of others. Too many times I observe people sitting on…
Today is a big day at Altify. It’s the start of our new FY18 financial year and we have ambitious plans; to grow even faster than before and maintain our leading market position – while at the same time continuing to take care of our employees and our customers. Today is also a big day…
